Modernization of Tax Administrations in BiH

Today, four Tax Administrations in Bosnia and Herzegovina signed the Agreement of project realization” Improvement of the Tax Administrations capacities in BiH” with The Swedish Tax Agency, with the main aim to improve the Tax Administrations capacities and contribute to a transformation for more modern, trustworthy and helpful tax administrations in the BiH.

The Agreement is signed by the directors of the Tax Administrations of Republic of Srpska, BiH Federation, District Brcko and Indirect Taxation Authority of Bosnia and Herzegovina with the presence of the Swedish Tax Agency representative, and all event has been held in the Tax Administration of Republic of Srpska in Banja Luka.

However, this project will last three and a half years, related until December 31, 2020, and its total value is 26.500.000 SEK (BAM 5,4 millions) and has been financed by the Swedish International Development Cooperation Agency –SIDA. During 2015 the Swedish Tax Agency experts and employees in all four Tax Administrations in BiH were identified the key areas that are common for all administrations in which the improvement would be achieved. There were identified three priority areas in which the specialized teams from The Swedish Tax Agency will work together with the tax administrations in BiH and that areas are:

Change the Mindset
Taxpayer Service
Compliance Risk Management
In the Change the Mindset area in the Tax Administrations the improvement would be achieved in the trust building between tax administration – taxpayer, as well as employee’s behavior changes and strengthen of the internal communication. When it comes to Taxpayer Services, the basic aim of this area in the project framework is improvement the communication with taxpayers by the strategy development of the service with the improvement of the function of “Call Centre”, the improvement of web pages and similar. In the third priority area, that is about risk analysis, the improvement would be achieved in risk management models in that way to select regularly taxpayers who do not pay taxes in time, respectively in the statutory dedicated terms.